Refund Policy

Effective Date: 2025.09.01
Last Updated: 2025.09.01

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At Emaly Tote, customer satisfaction is very important to us. If you're not fully satisfied with your purchase, we’re here to help.

 

1. Returns

You have the right to return your item(s) within 14 days of receiving your order, in accordance with EU consumer protection laws.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• It must be in the original packaging.

• You must provide proof of purchase (e.g., order number or confirmation email).

To initiate a return, please contact us with your order details and reason for return.

 

2. Refunds

Once we receive and inspect your returned item, we will notify you by email about the status of your refund.

If your return is approved:

• A full refund (excluding original shipping costs) will be issued to your original payment method.

• Please allow up to 7–10 business days for the refund to appear, depending on your payment provider.

 

3. Return Shipping

• You will be responsible for paying your own return shipping costs unless the item was damaged, defective, or incorrect.

• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

 

4. Non-Returnable Items

Due to the handmade nature of our products, the following items are not eligible for return:

• Custom or personalized orders

• Items that have been used, worn, or washed

• Items returned more than 14 days after delivery

 

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us at [your email] within 48 hours of delivery. Include photos of the item and packaging if possible. We will do our best to replace the item or offer a full refund.

 

6. Contact Us

For any questions about returns or refunds, contact:

📧 Email: business@emalytote.com